We offer the following maintenance contracts to all of our clients:
Parts & Labor
Complete Parts & Labor coverage for any repair on the defective items covered under maintenance contract.
Response
- 4 hours or less emergency response time for major failures available 24 hours x 7 days x 365 days.
- Next day / 24 hours response time for minor failures for customers on the maintenance contracts.
- (In all conditions the customers under maintenance contract have priority over non-maintenance customers)
Moves, Add and Changes Rates:
- Discounted labor rates for customer under maintenance.
- No travel charge within Ottawa Area.
Remote Diagnostics Avaya IP Office
Very critical for prompt service we incorporate remote diagnostics as a part of the maintenance contract (provided the system under maintenance supports remote diagnostic feature) Enables very quick response, can resolve the problem remotely and helps the technician to bring in parts if required.