Emergency Service

An emergency shall be deemed to exist when one or more of the following shall have occurred:

  • Total system failure.
  • A major system alarm.
  • Failure of the attendant console or main answering position telephone.
  • Failure of an entire trunk group.
  • 25% or more of the telephones in the system are inoperable.
  • Failure of the telephone of a key individual in the organization, i.e. the President etc.
  • Software is warranted to conform to operational specifications, which allow the equipment to perform as specified.